Refund and Returns Policy

If you are unhappy with any product you purchase on this website for any reason, you may return it to us in its original condition within 14 working days and we will provide a full refund (excluding delivery costs). If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will also refund the delivery costs.

To make a return please send your item back to the appropriate address listed below. The item should be securely wrapped along with your delivery note and a letter explaining the reason for the return. We recommend that you use a recorded delivery service.

Thomas Steineder
Schanzstrasse 13/19,
1140 Wien, Österreich

If you have any other queries about our returns policy, please email us at office@steineder.org.